Although the video is entertaining, she knows that there it is very unlikely there will be any justice for the passengers under our current justice system.
Boring Educational Stuff to follow:
Most people were not aware that our "representatives" (Sic) passed a big business protection law awhile back called the Arbitration Fairness Act. In essence, if the company puts an arbitration clause in their contract with you, you are stuck by it; preventing the use the court system. Further, subsequent rulings have held there is no court oversight of the Arbitrators their rulings or even if they have to follow the law. The Justice system is limited pretty much to tossing cases bought by consumers out of court and enforcing judgments against them made by private hired arbitrators - for most big business, the arbitrators are hired by the businesses themselves.