At two hours + for processing each applicant, the embarrassment is what has resulted in the shut down.
The bureaucracy: the new fourth branch of government. The bureaucracy is permanent, unaccountable, unelected and choking us like a weed. The bureaucrat exists, generating nothing of value, using perceived problems to justify his existence.
If they cant make a simple website work...people expect their insurance to work? I read a couple of articles on how easy it would be to hack their site. And I believe it was hacked once already.
The part that gets me is that you cant see any of the info unless you put in your personal information. That would turn me away pretty quickly.